Boeken Facilitair Manager

How to Manage the IT Help Desk

Are you overworked, unappreciated and under-resourced? This book offers tools for measuring productivity and features ten steps for successful support, while User Support successes and failures are revealed in case studies. It also gives you techniques for justifying staff and other expenditure; gaining senior management support; and more.

Managing Up (20-Minute Manager Series)

Your boss plays an important role in your career. So how do you navigate this delicate, significant professional relationship without playing political games or compromising your character? Managing Up offers concise, expert tips on: • Understanding your manager"s priorities and pressures • Setting a positive tone for the relationship • Managing expectations—and egos • Earning …

The Social Project Manager

The Social Project Manager describes a non-traditional way of organising projects, managing project performance and progress. The aim being to deliver, at the enterprise level, a common goal for the business; one that harnesses the performance advantages of a collaborative community. Social elements help mitigate the constraints associated with the control aspect of project management, …

The Rainmaker

From the author of Driving Sales, The Drive to 30, and The Unfair Advantage comes a straightforward, powerful guide for desk managers ready to become rainmakers. Most desk managers believe that printing out a four square or saying "No" to a salesperson on a proposed deal makes them a strong team member. In reality, what …

OUTSTANDING in the MIDDLE

Xpert.press - Prozesseigner

Dieses Buch richtet sich gezielt an die große Gruppe der Prozesseigner, die in ihrem Unternehmen für einen oder mehrere Geschäfts- und Produktionsprozesse verantwortlich sind. Ihre Rolle ist wichtig, damit Prozessmanagement insgesamt gelingt. Geschulte Prozesseigner ermöglichen Standards zu etablieren und dezentral erkannte Verbesserungspotenziale zu erschließen. Hierzu müssen sie Führungsverantwortung übernehmen, ohne über disziplinarische Durchgriffsmöglichkeiten zu verfügen. …

The E-Myth Manager

Drawing on lessons learned from working with 15000 corporations, Michael Gerber debunks common corporate myths about management and leading, exploring why every manager must take charge of his or her own life and develop an entrepreneurial mindset for both the individual and the organization.

Doorbreek de cirkel!

In 'Doorbreek de cirkel' beschrijft Arend Ardon dat de meeste managers weliswaar veel kennis hebben over verandermanagement, maar het in de praktijk toch nogal eens spaak loopt. Dat komt omdat onze kennis maar zeer beperkt ons handelen stuurt. Onbewust hebben wij aannames over medewerkers die ons juist in de problemen brengen. En al even onbewust …

IT in Business: A Business Manager's Casebook

'IT in Business: A Manager's Casebook' examines the impact of new IT initiatives from the business angle. The case material is derived from the year's best research projects from three leading UK Business Schools - Bath, Cranfield and Warwick. This incisive exploration of managing processes in IT companies is essential reading for IT managers in …

Key Performance Indicators

‘Marr delivers a must-read book for anyone in business. It will help you focus on the metrics that really matter.’ Gerry Pimm, Strategy, Planning & Performance Manager, Citizens Advice ‘Bernard Marr's book is an incredibly valuable resource for any manager. Marr has hit the bullseye: extremely clear, concise, well-organised, and, most importantly, immensely practical.’ Dean …